Common Questions

How soon are appointments available?

For urgent orthopedic problems, we offer same-day evaluations. For less urgent problems, we will work to accommodate your needs as best we can, typically within a few days.

How do I make an appointment?

Simply call our office at (270) 442-2449. If you are a new patient, we encourage you to complete the downloadable patient forms, complete them online or bring them with you to your first visit.

What should I bring to my first office visit?

Please bring the following with you to your first visit:

  • Insurance card – if you are not the primary policyholder, please have the primary policyholder’s birth date, social security number, and employer’s address
  • Valid driver’s license or picture ID
  • Primary care physician referral, if required by your medical plan
  • List of all current medications, including vitamins and over-the-counter drugs
  • List of your allergies
  • List of recent major tests or treatments, such as stress test, cardiac catheterization, surgeries
  • X-ray, CT scan, and/or MRI films with reports, EMG/NCV tests results if available, for the problem for which you are being seen by Dr. Jefferson.
  • Cash, check, or major credit card for your co-payment, which is collected at your visit

How long will my initial visit take?

Please arrive 15 to 20 minutes prior to your appointment to complete your paperwork and register. Completing the downloadable patient forms in advance will shorten this process.

The length of your visit depends on the complexity of your case as well as the complexity of others that are being seen that day. Expect to spend one to two hours in the office on your initial visit.

How do I get to your office?

Our office is located at 5158 Village Square Dr., Paducah, KY 42001. See our locations for a map link and access to directions.

What happens if I have a problem and your office is closed?

If you have an orthopedic problem when our office is closed, you can contact Dr. Jefferson via our answering service. Call our office number (270) 442-2449 and the service will then contact Dr. Jefferson. Call 911 for true medical emergencies.

Do I have to have X-rays taken before I come to the office?

We can take your X-rays at our office, if they are necessary. However, a few medical plans may require that you have X-rays taken at a specific location. If you are unsure whether your medical plan covers X-rays at our office, it is best to check your plan benefits before your office visit.

What happens if I need surgery?

If you have an orthopedic problem that requires surgery, Dr. Jefferson will explain your options. Our employees will assist you in scheduling and pre-certifying your surgery. We will also make sure that your questions and concerns are answered.

Where does Dr. Jefferson perform surgery?

The majority of outpatient surgeries are performed at Lourdes Ambulatory Surgery Center, which is located in the Lourdes Medical Pavilion. Dr. Jefferson also performs inpatient and outpatient surgeries at Lourdes Hospital in Paducah, KY and Marshall County Hospital in Benton, KY.

Is Dr. Jefferson board certified?

Yes, Dr. Jefferson is board certified in Orthopedic Surgery.

What if I need copies of my medical records?

If you need copies of your medical records, please call our office number at (270) 442-2449. In accordance with state and federal law, we must have you sign a release. You are entitled to one free copy of your medical records. There will be a nominal fee for additional copies requested.

What if I need a disability form completed?

If you need disability forms to be completed on your behalf, we will be glad to assist you. We charge a nominal fee for this service and you must sign a release form.

I was hurt at work— will Dr. Jefferson see me?

Dr. Jefferson treats many patients with work-related orthopedic problems. For people who are injured at work, your employer requires you first notify them. You, your employer, or its representative, can call our office to initiate an appointment to see Dr. Jefferson.

How do I know if my treatment is for a work related injury that has been developing over the past 6 months?

A workers' compensation injury may be caused by a specific injury or repetitive trauma over a period of time.

My work injury aggravated a pre-existing condition, do I still file this under workers' compensation?


If my workers' compensation claim is denied, who pays the bill?

If your claim is denied, we bill your private health insurance carrier with a copy of the workers' compensation denial.

With which medical plans does Dr. Jefferson participate?

Dr. Jefferson is a preferred provider for Medicare and for most major medical plans in the area. Some medical plans require a referral from your primary care physician in order to see a specialist. If you are with a medical plan that requires a referral, it is your responsibility to obtain the referral before your office visit.